An enterprise AI voice assistant for multi-property hospitality
A voice-driven agent platform that automates and governs guest interactions across properties, from in-room requests to facilities control.
The challenge
A multi-property hotel group needed to automate and govern guest interactions across dozens of locations, from in-room requests to facilities control, without adding headcount.
What we built
- A voice-driven agent platform that handles guest requests across every property.
- IoT devices, room systems and support workflows connected into a single orchestration layer.
- Continuous monitoring so the assistant improves with every guest interaction.
Results
- Guest interactions automated and governed across properties
- Room systems and support workflows unified in one orchestration layer
- Scaled guest support without adding headcount
Step by step.
Guest speaks
A request is made by voice from the room or a property device.
Understand
The agent interprets the intent and the guest and room context.
Act
It controls room systems or creates a support task through connected workflows.
Confirm
The guest gets confirmation, and staff are looped in when needed.
Improve
Interactions are monitored to tune responses over time.
“Their proactive suggestions for technical architecture improvements highlighted a genuinely forward-thinking approach.”
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Let's see what this could look like for you.
Tell us about your process and systems. We'll outline an approach, the guardrails it needs and a pilot plan.
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